Why Tobacco Cessation Support Belongs in the Quality Conversation

Why Tobacco Cessation Support Belongs in the Quality Conversation

Tobacco Use Screening and Cessation Intervention (TSC-E) is built around a simple question. Did we ask the member whether they use tobacco, and when the answer was yes, did we help them do something about it? For health plans, that question matters because tobacco use...
Engagement Isn’t Contact. It’s Completion.

Engagement Isn’t Contact. It’s Completion.

As the Centers for Medicare & Medicaid Services (CMS), the National Committee for Quality Assurance (NCQA), and health plans continue placing greater emphasis on quality measures, preventive care, and member experience, member engagement has become a strategic...
Why One-and-Done Outreach Could Be Failing Health Plans

Why One-and-Done Outreach Could Be Failing Health Plans

By Lauren Barca, MHA, RN, BSN, VP of Quality, 86BordersLinkedIn: Lauren BarcaLinkedIn: 86Borders Health plans are reaching more members than ever before, but that has not necessarily translated into better engagement or better outcomes because most of that effort...